Refund Policy
Last updated October 15, 2026
If X1 Algo or X1 Scanner isn't for you, ask within 30 days of a payment and we'll refund that payment in full. No questions asked.
How to ask for a refund
Email support@x1algo.com from the email address on your account, within 30 days of the payment, and tell us which subscription it's for. You don't need to give a reason.
What happens next
- We refund the full payment to the card you paid with.
- Refunds usually show on your statement within 5 to 10 business days, depending on your bank.
- The refunded subscription ends straight away and won't renew. Your account, layouts and drawings stay, and you're welcome back any time.
- We email you to confirm the refund.
Each payment and each subscription
The 30 days count from each payment, so a renewal can be refunded within 30 days of the renewal too. X1 Algo and X1 Scanner are separate subscriptions: refunding one doesn't affect the other.
After 30 days
Payments older than 30 days aren't refundable, including for the unused part of a period. You can still cancel at any time from your account page: you won't be charged again and you keep access until the end of the period you paid for.
Questions
Email support@x1algo.com. If something's wrong with a charge, please contact us before disputing it with your bank, so we can fix it quickly. See also the terms of service.